Receives Award for Expanded AI Offering that Utilizes Limited Language Models Customized for a Variety of Vertical Markets

NASHUA, NH / ACCESSWIRE / June 25, 2024 / Unified Office, a leading communications technology company offering highly reliable, hybrid cloud-based business communications, Internet of Things (IoT) solutions, AI-driven products and business analytics for enhanced business performance, announced today that ChannelVision Magazine has awarded them a 2024 Visionary Spotlight Award in the Best Emerging Technology Breakthroughs 2024 category.

"Unified Office has taken an innovative approach to AI that works better for their customers across a variety of vertical markets," said Beka Business Media founder and ChannelVision Magazine publisher, Berge Kaprelian. "We congratulate the entire team at Unified Office. This offering exemplifies rapid innovation within the communications industry, demonstrating a cornucopia of opportunities for channel partners to boost their roles as trusted partners for business success."

Unified Office won the award for its recently expanded TCNIQ™ sentiment analysis offering, part of a new suite of business intelligence solutions. This AI-based offering analyzes phone conversations in real-time, helping managers identify potential problems with customer engagement so that they can be resolved quickly. Sentiment Analysis is now being extended to include an AI-based, virtual whisper coaching service that helps to improve employee engagement with customers, reward customer loyalty, and assist in the up-selling of a business' goods and services. TCNIQ™ also scores phone calls for employee performance and customer sentiment. Unlike large AI language models, Unified Office develops vertically focused small language models relevant to a customer's business, delivering greater accuracy and actionable output that meets the specific needs of that particular market.

"We are pleased to receive this validation from ChannelVision," said Ray Pasquale, Founder & CEO of Unified Office. "This new offering is a key component of our "Voice is the Future" vision for cutting-edge business communications. We avoid common AI mistakes that often negatively impact customer interactions, by having a vertical market focus. Unlike AI using large language models (LLMs), we're developing small language models that are relevant to our customers' vertically oriented business. This helps ensure accuracy and produces actionable alerts relevant to their specific needs."

About the Visionary Spotlight Awards

ChannelVision's annual Visionary Spotlight Awards competition was created to highlight channel and service provider innovation in communications and information technologies. The awards honor outstanding products, services, and deployments across numerous technology categories. Editors from Beka Business Media, as well as a panel of judges from independent industry resources fielded hundreds of applications. Criteria included overall innovation, future industry impact, and creativity. Visionary Spotlight Award winners exemplify this goal, showcasing innovations, a capacity for future-thinking and what sets them apart within the communication and IT sectors.

About Unified Office

Unified Office is a leading communications technology company, constantly innovating to help you stay ahead in a rapidly changing world. Unified Office's unique, Voice Over IP business communications service is built on their patented Highest Quality Routing Protocol™ (HQRP™) transmission network, which ensures that you will never miss a call, all while experiencing exceptional call quality and zero downtime. All Unified Office services benefit from real-time business analytics and alerting so customers can see how their business is performing and make changes in real-time from the customer portal on any device, anywhere, at any time. Unified Office's patented platform and all of its offerings, including its industrial-grade IoT and AI-based sentiment analysis services, go to work for Small and Medium Sized Businesses, so they can concentrate on running their business, providing exemplary customer service, driving more revenue, and increasing employee and operational effectiveness. For more information, visit www.unifiedoffice.com.

Unified Office Contact:

Cathy Clarke
CNC Associates
Tel. : 617-527-2089

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SOURCE: Unified Office