Swope brings years of experience leading customer-centric organizations

ESO, the leading data and software company serving emergency medical services (EMS), fire departments, hospitals, state and federal agencies, today announced Kerri Swope as Chief Customer Officer. Swope brings nearly 20 years of experience leading domestic and global teams focused on operations and customer satisfaction. In her role at ESO, Swope will be responsible for building and cultivating a world-class customer service team dedicated to creating great customer experiences across the entire customer journey.

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Kerri Swope (Photo: Business Wire)

“Kerri’s background and experience leading, building and empowering customer-focused teams is critical for our ongoing success as we scale and grow,” said Chris Dillie, President and CEO of ESO. “We are excited to add someone of Kerri’s caliber and talent to our executive leadership team to focus on customer experience and retention that will be key to ESO’s long-term success.”

Prior to ESO, Swope was Head of Customer Operations at Gusto, where she led the customer operations team, including onboarding and issue resolution for more than 200,000 customers. Before Gusto, she spent many years at Care.com, moving into senior leadership roles focused on developing and providing operational and customer service excellence. Swope received her MBA from the University of Texas at Austin. She received a BBA and BA in Marketing from Stephen F. Austin State University.

“To work for an organization that is truly mission driven while keeping the customer front and center is rare,” said Swope. “Customer care and customer support are absolutely critical for high-growth organizations, so it’s exciting to be an instrumental part of our journey to help our customer keep their communities healthy and safe.”

About ESO

ESO (ESO Solutions, Inc.) is dedicated to improving community health and safety through the power of data. Since its founding in 2004, the company continues to pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, hospitals, and state EMS offices. ESO currently serves thousands of customers throughout North America with a broad software portfolio, including the industry-leading ESO Electronic Health Record (EHR), the next generation ePCR; ESO Health Data Exchange (HDE), the first-of-its-kind healthcare interoperability platform; ESO Fire RMS, the modern fire Record Management System; ESO Patient Registry (trauma, burn and stroke registry software); and ESO State Repository. ESO is headquartered in Austin, Texas. For more information, visit www.eso.com.

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