Enterprise Connect, the leading conference and exhibition for enterprise communications and collaboration, today announced that UJET was awarded the 2022 Overall Best of Enterprise Connect award for CX Intercloud, a new product that advances application redundancy for UJET’s contact center platform running across multiple public clouds. Enterprise Connect also announced winners for its four Category Awards: Best Innovation in Customer Experience; Most Innovative Use of AI; Best Innovation for Virtual Meetings; and Best Innovation for Meeting Rooms.

The other Finalists for the Overall Best in Enterprise Connect award are:

• Amazon Web Services: Automated Chatbot Designer, a recently launched feature of Amazon Lex that helps customers design conversational bots using existing conversation transcripts in hours rather than weeks.
• Five9: Agent Assist (Version 2.0).
• IntelePeer: Atmosphere Marketplace, an intuitive bundled multi-application solution featuring no-code and low-code applications, equipped with a step-by-step plug-and-play setup.
• RingCentral: Meeting Summaries (Phase Two Version).
• Zoom: Zoom Events, an all-in-one platform for creating a wide range of interactive and immersive virtual events to reach and engage audiences of any size.

The Winners and Runners-up for the Category awards are:

Best Innovation in Customer Experience

Winners (four-way tie):

• 8x8: 8x8 Agent Workspace.
• IntelePeer: Atmosphere Marketplace, an intuitive bundled multi-application solution featuring no-code and low-code applications, equipped with a step-by-step plug-and-play setup.
• Journey: Journey Elevate Orchestration Engine
• LiveVox: SpeechIQ with Quality Management, seamlessly integrating multi-channel interaction analytics with robust quality management tools.

Most Innovative Use of AI

Winner:

• Virsae: VSM Everywhere, a cloud-based dashboard service that captures and analyzes critical performance and technical data in unmanaged Work From Home (WFH) environments.

Runner-up

• Thrio: ThrioRedact, a new AI-powered data loss prevention capability to help reduce the risk of personally identifiable information falling into the wrong hands.

Best Innovation for Virtual Meetings

Winners (tie)

• BlueJeans by Verizon: BlueJeans Studio, which brings professional-grade production tools to BlueJeans Events, giving organizations and creators the ability to easily produce TV-quality live streams.
• Vonage: For a product to be announced next month.

Best Innovation for Meeting Rooms

Winner:

• DTEN: DTEN Onboard

Runner-up

• Zoom: Zoom Events, an all-in-one platform for creating a wide range of interactive and immersive virtual events to reach and engage audiences of any size.

“The Best of Enterprise Connect award winners and finalists all demonstrate the high level and vibrant pace of innovation occurring in enterprise communications and collaboration technology,” said Eric Krapf, Enterprise Connect General Manager and Program Co-Chair. “We congratulate all the winners and finalists for delivering on the promise of communications/collaboration technology at a time when enterprises continually need to improve their own customer and employee experiences.”

Winners were announced during an awards presentation at Enterprise Connect 2022 on Tuesday, March 22. Enterprise Connect 2022 is taking place March 21 - 24 at the Gaylord Palms in Orlando. For more information and to register for the virtual portion of the event, visit www.enterpriseconnect.com/orlando.

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For additional information on exhibition or sponsorship opportunities, contact Natalie Bustamante at natalie.bustamante@informa.com.

Enterprise Connect is committed to ensuring attendee, exhibitor and partner safety. Enterprise Connect will adopt parent company Informa’s AllSecure Plan at the event. AllSecure is Informa’s approach to ensuring the highest standards of safety, hygiene, cleanliness and operational effectiveness for all exhibitors, attendees, speakers and press. Learn more about Enterprise Connect’s health and safety plan here.

About Enterprise Connect

For more than 30 years, Enterprise Connect has been the leading conference and exhibition for enterprise communications and collaboration in North America. Enterprise Connect brings corporate IT decision makers together with the industry's vendors, analysts and consultants to focus on the issues central to enterprise communications. Enterprise Connect owns and produces No Jitter, (nojitter.com), providing daily blogging and analysis of enterprise communications, and it also serves the community with a weekly email newsletter, research surveys and a Webinar Series. For more information, visit enterpriseconnect.com/orlando. Enterprise Connect is brought to you by Informa Tech.

About Informa Tech

Informa Tech is a market leading provider of integrated research, media, training and events to the global Technology community. We're an international business of more than 600 colleagues, operating in more than 20 markets. Our aim is to inspire the Technology community to design, build and run a better digital world through research, media, training and event brands that inform, educate and connect. Over 7,000 professionals subscribe to our research, with 225,000 delegates attending our events and over 18,000 students participating in our training programs each year, and nearly 4 million people visiting our digital communities each month. Learn more about Informa Tech.

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