With more than 30 years of experience, Miele will lead CallMiner’s sales organization to drive platform adoption, sales pipeline and revenue growth

CallMiner, the leading provider of conversation intelligence to drive business improvement, today announced that Benedetto A. Miele has joined the company as Chief Revenue Officer (CRO).

More organizations are embracing solutions that help them capture and analyze the customer conversations happening in their customer service or contact centers, and drive improvements across operational efficiency, agent experience, customer experience and more. In his new role, Miele will focus on expanding CallMiner’s share of the conversation intelligence market with the acquisition of new customer logos.

“With Ben’s exceptional sales leadership and revenue growth experience across a range of verticals, he’s a welcomed addition to the CallMiner executive team,” said Paul Bernard, President and CEO of CallMiner. “I look forward to working with him to continue to scale our sales organization and accelerate CallMiner’s adoption in the market.”

Miele joins CallMiner from Humanyze, a workplace analytics provider, where he was the SVP of global sales and customer success. In this role, he focused on increasing sales, expanding product implementations and helping customers navigate the future of work. Miele previously held leadership positions at Vestmark, Workhuman and Webhire, which was acquired by Kenexa.

“Companies are faced with tremendous opportunity to drive insights and intelligence from the conversations they’re already having with their customers,” said Miele. “With CallMiner’s ongoing innovation and established industry leadership, I believe we have a greenfield opportunity to expand our footprint with new customers. I’m pleased to be joining a great team and am ready to get to work delivering the value of CallMiner to organizations worldwide.”

For more information, please visit CallMiner.com.

About CallMiner

CallMiner is the global leader in conversation intelligence to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more. To learn more, visit CallMiner.com, read the CallMiner blog, or follow us on Twitter, LinkedIn and Facebook.

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