Investment in workforce adds to the firm’s continued support of small business owners nationwide

Chase announced today that it intends to hire more than 500 small business bankers over the next two years as part of the firm’s ongoing efforts to expand small business relationships and increase access to credit, advice and education, while helping small business owners navigate current inflation and concerns of a recession.

The new hiring commitment will grow Chase Business Banking’s workforce by 20%. The new employees will help support and grow Chase’s five million small business clients through financial advice as well as deposit, credit and cash management products.

According to JPMorgan Chase’s 2023 Business Leaders Outlook, the majority of small business owners expect a recession this year, while nearly all report that inflation has impacted their expenses. Despite this, small business optimism remains high as more than two-thirds of small businesses expect increased revenue and sales in the year ahead, and 65% anticipate greater profits in 2023.

“Small business owners are facing difficult challenges with persistent inflation, supply chain disruptions, and expense pressure,” said Ben Walter, CEO of Business Banking, Chase. “We know that banks play a critical role in the long-term success of small businesses and their communities. This investment in our workforce is a testament to our commitment to our clients and our intent to support them through the business cycle.”

The new hiring goals add to JPMorgan Chase’s ongoing commitment to expand access to credit, education and advice to small business owners across the country. Recent efforts include:

Expanding access to credit

In November 2022, the firm announced a Special Purpose Credit Program to help expand access to credit in majority Black, Hispanic and Latino communities. The program is the first of its kind to be offered for small business owners nationally who might not otherwise be approved for credit or receive it on less favorable terms.

Chase also launched a new digital loan application so customers can apply for small business credit online – no need to call or visit a branch. The application is expected to be widely available later this year.

Mentorship and advice

Last year, the firm expanded its free one-on-one coaching program by hiring 45 trained senior business consultants in 21 U.S. cities to provide mentoring and advice to Hispanic, Latino and Black business owners on everything from boosting creditworthiness to managing cash flow to effective marketing.

Since launching its mentorship program in 2020, the firm has mentored more than 2,600 business owners, helping them improve their operations, grow revenues, and network with others in the local business community.

New Signature Events

In an effort to better engage small business owners in key U.S. cities and increase access to education and advice, Chase is hosting a series of small business bootcamps, “The Experience”, in Miami, Phoenix and Denver. These all-day events offer local small business owners workshops, expert panels, networking opportunities and live entertainment to celebrate and support local business owners as they market, grow and sustain their business.

Investing in Small Business Tech

The firm continues to invest in business owners and founders in underrepresented communities across the country. As part of JPMorgan Chase’s $10 million, five year commitment to Tech Equity Miami announced last year, JPMorgan Chase also announced today that is has awarded the first $2 million of that commitment to four Miami-based organizations – including BrainStation, CodePath, Rebrand Cities, and YWCA of South Florida, in partnership with gener8tor.

These organizations help remove barriers to entry for people of color in the tech industry by increasing access to technical skills and knowledge among small business owners and job seekers. The hybrid experiences will include web development and audit services, social media strategy education, mentorship and other opensource training resources.

About Chase

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading financial services firm based in the United States with assets of $3.7 trillion and operations worldwide. Chase serves more than 66 million American households, including 5 million small businesses, with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: More than 4,700 branches in 48 states and the District of Columbia, 16,000 ATMs, mobile, online and by phone. For more information, go to chase.com.

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