Messagepoint announced today it has been named a winner in the Business Intelligence Group’s Artificial Intelligence (AI) Excellence Awards. The AI Excellence Awards recognize organizations, products and people that use AI to solve real problems. As an organizational winner of an AI Excellence Award, Messagepoint was recognized for creating transformative solutions for the customer communications management (CCM) space through its proprietary cutting-edge AI and natural language processing (NLP) capabilities.

Dedicated to continually breaking new ground in NLP, Messagepoint is a pioneer of AI for CCM and was the first company in its space to introduce AI-powered assisted authoring and content rationalization and migration with the Messagepoint Advanced Rationalization and Content Intelligence Engine (MARCIE).

Organizations operating in regulated industries have traditionally faced significant challenges in analyzing and migrating the content that is housed in what is often extensive customer communications libraries. Without AI, the approach is manual, time consuming and human resource intensive. AI and NLP offer the ability to process content accurately and quickly at a scale that supports large enterprises, handling the complexity and diversity of natural language data, even across multiple languages. Messagepoint has built its NLP capabilities to support enterprise scale content and document repositories initially for English, Spanish and French language content.

Additionally, Messagepoint’s advanced NLP capabilities for multi- and cross-lingual semantic understanding provide a powerful solution for organizations looking to ensure consistency in customer communications both within a single language and across multiple languages. Messagepoint also has expanded the availability of its NLP IP beyond its packaged CCM solutions, Messagepoint and Rationalizer, with the introduction of Semantex, a set of API-based content intelligence services that address market demand for a more flexible, developer-centric offering.

“We are honored to accept this award and to be recognized for our unique approach to both AI and NLP,” said Atif Khan, vice president, AI & Data Science, Messagepoint. “We look forward to continuing to innovate and contribute to the advancement of AI through its application in intelligent content services and customer communications management.”

About Messagepoint

Messagepoint is a leading provider of customer communications management software. Only Messagepoint harnesses AI-powered Content Intelligence to automate and simplify the process of migrating, optimizing, authoring and managing complex customer communications for non-technical (business) users. Customers rely on its award-winning platform to consistently deliver exceptional, highly personalized customer communications across all platforms and channels. For more information, visit www.messagepoint.com.

About Business Intelligence Group

The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.

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