CallMiner’s conversation intelligence platform recognized among industry-leading customer experience and contact center solutions

CallMiner, the leading provider of conversation intelligence to drive business performance improvement, announced it was named the 2023 CCW Excellence Award winner for Automation Solution of the Year. CallMiner won the same award in 2021 and was named runner up for Workforce Innovation of the Year at the 2022 CCW Excellence Awards.

The award reinforces the power of the CallMiner platform to unlock value in the contact center, and uncover the insights needed to drive transformational change and customer experience (CX). CallMiner was also recognized as a finalist in the Cloud-Based CX Solution of the Year category.

“AI is everywhere, and it continues to be top of mind for CallMiner’s customers,” said Eric Williamson, CMO at CallMiner. “By leveraging advanced AI technology to further enhance our automation capabilities, the CallMiner platform is enabling organizations to drive quality and operational efficiency in the contact center, as well as measurable CX improvements enterprise-wide. We’re honored to be recognized among such an impressive group of finalists. The award is proof of the significant value our platform brings to our customers and our ability to help them achieve a wide range of business goals.”

CallMiner’s platform leverages artificial intelligence (AI) and machine learning (ML) to capture and analyze every voice and text-based customer interaction – from those that happen in the contact center to customer surveys, online reviews, social media and more. With CallMiner, organizations can connect every interaction and customer data source, driving automation and support for frontline employees, CX teams, product departments, data scientists, executive leaders, and others with rich conversation intelligence.

“This year's CCW Excellence Awards winners truly have proven their resilience and unwavering determination to provide the best customer experience in the most challenging time for our industry,” said Customer Management Practice President, Mario Matulich. “Both the companies and individuals recognized not only persevered through unprecedented challenges and changes, but continue to grow as leaders and strive for operational unity across our grand profession.”

The CCW Excellence Awards, held at the 25^th annual Customer Contact Week in Las Vegas, honor the most innovative companies and top-performing executives for their achievements in the customer contact industry. See the full list of CCW Excellence Awards winners here.

To learn more about CallMiner visit: https://callminer.com/

About CallMiner

CallMiner is the global leader in conversation intelligence to drive business performance improvement. CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI technology and machine learning. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality. To learn more, visit CallMiner.com, read the CallMiner blog, or follow us on Twitter, LinkedIn and Facebook.

About CCW

CCW Digital is the global online community and research hub of more than 150,000 customer contact members. With the mission of creating customer contact rockstars, CCW Digital provides the customer contact community with the research, analysis, and network required to optimize their customer contact operations. Representing organizations big and small from all corners of the globe, our members stay up-to-date on the latest tools, techniques, and technologies by accessing our reports, innovative research formats, and various forms of digital media that all complement our industry leading live event series.

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