SaaS industry veteran joins contact center technology leader to support company’s mission to modernize customer service with its powerful, AI-driven cloud contact center platform

• Former Salesforce.com Chief Financial Officer, Current Board Member of Splunk, Procore and Axon, Graham Smith joins Talkdesk Board of Directors
• Smith’s appointment comes at a time when demand for and adoption of cloud contact center solutions and AI is expanding worldwide

Talkdesk®, Inc., a global cloud contact center leader for enterprises of all sizes, announced today that Graham Smith has joined the company’s Board of Directors. Smith brings close to 30 years of operational experience holding executive leadership positions at high-growth SaaS companies and serving on the boards of the world’s most disruptive technology companies. His appointment to the Talkdesk board occurs as the company focuses on rapid worldwide expansion, technology innovation leveraging AI and automation, and industry disruption.

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Graham Smith, Talkdesk Board Director (Photo: Business Wire)

Smith brings nearly three decades of experience holding executive financial positions, including as CFO for Salesforce.com, Advent Software and Nuance. In these positions, Smith brought strategic guidance, as well as a focus on operational execution and delivering shareholder value.

“Graham Smith is the exact leader we need on our board as we remain intensely focused on expansion, customer value and technology innovation,” said Tiago Paiva, chief executive officer, Talkdesk. “His experience advising highly-valued SaaS companies combined with his background in financial and operational excellence supports us today and into the future. Our board and entire leadership team look forward to working with him.”

Smith has a successful track record as a board member and advisor, guiding software companies through hyper growth while preparing them for IPO and sustained execution as a public company. Smith currently serves on the boards of Splunk (where he is the Board Chair), Procore Technologies and Axon. Previously, Smith was on the boards of Mindbody, Blackline, Xero, Citrix and Slack supporting the latter through its very successful direct listing on the New York Stock Exchange four years ago.

“Talkdesk is well-known for its cloud contact center platform and its continuous investments in innovation, providing value to our customers and partners. I look forward to bringing my experience in high-growth SaaS companies and sustaining business value to the Talkdesk disruption story,” said Graham Smith, board member, Talkdesk Board of Directors.

Additional Resources:

• Meet the Talkdesk leadership team, driving innovation and industry disruption.
• See Talkdesk named a Leader by Gartner in the 2022 Magic Quadrant for Contact Center as a Service (CCaaS) and as a Customers’ Choice in the 2023 Gartner Peer Insights “Voice of the Customer” for CCaaS
• Hear directly from customers on why they selected Talkdesk CX Cloud and the difference it has made in their contact centers

Social Networks:

• Talkdesk Community: https://www.talkdesk.com/customer-community
• Blog: https://www.talkdesk.com/blog/
• Twitter: https://twitter.com/Talkdesk
• LinkedIn: https://www.linkedin.com/company/talkdesk/
• Facebook: https://www.facebook.com/Talkdesk/
• Instagram: https://www.instagram.com/Talkdesk/

About Talkdesk

Talkdesk® is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Serving enterprise customers in over 100 countries, we partner with our customers to deliver continuous innovation and breakthrough results. Our unwavering commitment to doing what we say we will do and our investment in the highest levels of security and reliability for our products make us second to none in the industry. Improve customer experiences, increase efficiency, and grow revenue with Talkdesk, a cloud contact center platform built for your industry. Learn more and take a self-guided demo at www.talkdesk.com.

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

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