AI-Powered Cloud Contact Center as a Service innovator recognized for leadership and innovation for the fifth consecutive year

Talkdesk®, Inc., a global AI-powered contact center leader for enterprises of all sizes, has been named to the 2023 Forbes Cloud 100 for the fifth consecutive year, holding steady at #8 despite turbulence across this year’s rankings. Market contraction offset by artificial intelligence (AI) innovation created a unique shift in order among the world’s most elite cloud companies, according to Forbes. Talkdesk retained its position by delivering key AI capabilities and vertical industry products to its already-renowned cloud contact center platform and experiencing continued worldwide growth this year.

The Cloud 100 is the definitive ranking of the top 100 private cloud companies in the world, published by Forbes in partnership with Bessemer Venture Partners and Salesforce Ventures.

“Amazon has changed customer experience by helping thousands of enterprises drive exceptional outcomes for their customers and improve their bottom line,” said Tiago Paiva, CEO and founder, Talkdesk. “The foundation of our success is our AI-powered cloud contact center platform, Talkdesk CX Cloud™ and our unrelenting belief in continuous innovation, which has added industry-leading capabilities year over year. We are grateful to be recognized once again by Forbes, Bessemer Venture Partners and Salesforce Ventures.”

For the eighth consecutive year, the Cloud 100 reviewed submissions from hundreds of cloud startups and private companies. The Cloud 100 evaluation process involved ranking companies across four factors: market leadership (35%), estimated valuation (30%), operating metrics (20%), and people & culture (15%). For market leadership, the Cloud 100 enlists the help of a judging panel of public cloud company CEOs who assist in evaluating and ranking their private company peers.

Founded in 2011, Talkdesk has an impressive history of introducing new technology innovation each year, including industry-specific cloud contact center products for healthcare providers, banking, insurance, retail, and more, applications driven by AI and automation, including Talkdesk AI Trainer™, Talkdesk Virtual Agent™, Talkdesk Agent Assist™ and 70+ out-of-the-box integrations to bring modern customer experience to life across the entire enterprise.

Talkdesk CX Cloud is a trusted, flexible and innovative contact center platform that leverages AI and automation, with applications for customer self-service, omnichannel engagement, workforce engagement, employee collaboration and customer experience analytics. All of these applications are native on the Talkdesk open platform with a shared set of services including a common data model, reporting, dashboards, workflows, AI and automations for faster time-to-value and reduced total cost of ownership (TCO).

Additional Resources:

• Read the announcement on the appointment of Graham Smith to Board of Directors
• Read the announcement on the appointment of William Welch as President and Chief Operating Officer
• Meet the Talkdesk leadership team, driving innovation and industry disruption
• Take a Talkdesk self-guided demo to learn more about the powerful platform helping enterprises deliver AI-powered customer experience
• Read about 6 best practices to know before implementing a cloud contact center solution

Social Networks:

• Talkdesk Community: https://www.talkdesk.com/customer-community
• Blog: https://www.talkdesk.com/blog/
• Twitter: https://twitter.com/Talkdesk
• LinkedIn: https://www.linkedin.com/company/talkdesk/

About Talkdesk

Talkdesk® is a global AI-powered cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Serving enterprise customers in over 100 countries, we partner with our customers to deliver continuous innovation and breakthrough results. Our unwavering commitment to doing what we say we will do and our investment in the highest levels of security and reliability for our products make us second to none in the industry. Improve customer experiences, increase efficiency, and grow revenue with Talkdesk, a cloud contact center platform built for your industry. Learn more and take a self-guided demo at www.talkdesk.com.

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

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