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ISG to Publish Report on Transformational HR Outsourcing

Upcoming ISG Provider Lens™ report will evaluate service providers’ capabilities to transform HR and its business impact through outsourcing

Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has launched a research study examining HR outsourcing (HRO) services that help organizations deliver enhanced value from the human resources function.

The study results will be published in a comprehensive ISG Provider Lens™ report, titled Transformational HR Outsourcing Services, scheduled to be released in April 2024. The report will cover providers offering multi-process HRO (MPHRO) and health and welfare (H&W) benefits administration services.

Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.

HRO services go beyond HR process standardization, efficiency and cost reduction to deliver enhanced value from HR to the wider organization and employees. HRO can accelerate the adoption of digital technologies, expand service offerings, enhance access to HR thought leadership, deliver actionable data-driven insights and increase employee engagement.

“HRO services help organizations navigate rapidly changing workforce dynamics and technological advancements,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. "In today’s rapidly changing business environment, the focus must be on embracing transformative HRO to meet evolving workforce needs and leverage digital innovation.”

ISG has distributed surveys to more than 30 transformational HRO service providers. Working in collaboration with ISG’s global advisors, the research team will produce two quadrants representing the HRO services the typical enterprise is buying, based on ISG’s experience working with its clients. The two quadrants are:

  • Multi-process HRO (MPHRO) Services, evaluating providers of integrated services generally including core workforce data administration, HR contact center, payroll, compensation, recruitment and onboarding. Delivered value includes cost reduction, service quality improvement and organizational agility, flexibility and resilience.
  • Health and Welfare (H&W) Benefits Administration Services, assessing providers managing benefits for employees and other eligible dependents, using leading methods, tools, delivery approaches and technologies to improve, streamline and add value to HR/benefits and the overall organization and workforce.

One geographically focused report from the study will cover the transformational HR outsourcing services market and examine services available in the U.S. ISG analyst Colin Whalen will serve as author of the report.

A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as digital engineering services providers can contact ISG and ask to be included in the study.

All 2024 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged to register here to receive a personalized survey URL. Participants will receive a copy of this report in return for their feedback.

About ISG Provider Lens™ Research

The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.

A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,400 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit


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