EasyVista, a global SaaS provider for comprehensive IT service management (ITSM), IT monitoring, Enterprise Service Management, and Remote Support, today announced the launch of EV Pulse AI, a transformative AI layer integrated into its flagship EasyVista Platform. These major enhancements to EasyVista’s AI capabilities, part of the Platform 2024.3 release scheduled for November 2024, represent a significant enrichment of EasyVista’s AI capabilities, offering organizations unprecedented power to simplify IT complexities, streamline operations, and accelerate digital transformation.
EV Pulse AI introduces enhanced AI capabilities, backed by a custom LLM designed by EasyVista’s AI Lab for top efficiency in ITSM use cases. With LLM-based automation, intelligent suggestions, and conversational AI, EV Pulse AI enhances productivity, optimizes workflows, and provides native multilingual support for teams. This upgraded AI layer delivers an outcomes-focused solution that provides IT teams with the tools they need to stay agile and efficient.
"The launch of EV Pulse AI is a pivotal moment in our AI strategy," said Patrice Barbedette, CEO of EasyVista. "We’ve raised the bar on what AI can do within IT service management—making it more intelligent, more proactive, and deeply aligned with the real-world challenges IT organizations face. EV Pulse AI reflects our commitment to empowering IT teams with smarter, more flexible tools that deliver measurable impact.”
EV Pulse AI is a significant milestone in EasyVista’s technology vision, addressing today’s complex IT challenges with virtual support agents, intelligent incident categorization, and AI-driven risk and root cause analysis. These new capabilities enable IT teams to collaborate efficiently and make data-driven decisions, driving productivity and agility in dynamic IT environments.
This innovation reinforces EasyVista’s dedication to customer-centricity, as recognized by the company’s Gartner Peer Insights Customers’ Choice distinction for ITSM and its leadership position in Research in Action’s 2024 Vendor Selection Matrix™ for IT and Enterprise Service Management Solutions. These accolades highlight EasyVista’s continued focus on delivering exceptional value, customer satisfaction, and cutting-edge solutions that address the demands of modern IT environments.
About EasyVista
EasyVista is a global SaaS provider for comprehensive IT service management (ITSM), IT monitoring (ITOM), Enterprise Service Management, and Remote Support products empowering companies to embrace a customer-focused, proactive, and predictive approach to IT service, support, and operations. EasyVista is dedicated to understanding and exceeding customer expectations, ensuring seamless and superior IT experiences. Today, EasyVista supports more than 3,000 companies worldwide in accelerating digital transformation, enhancing employee productivity, reducing operating costs, and boosting satisfaction for both employees and customers across various industries, including financial services, healthcare, education, and manufacturing. For more information, visit www.easyvista.com.
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"We’ve raised the bar on what AI can do within ITSM—making it more intelligent, more proactive, and deeply aligned with the real-world challenges IT organizations face."
