New support services enhance operational efficiency and secure management of container images and virtual machine workloads

Mirantis, providing organizations with total control over their strategic infrastructure using open-source software, today announced the launch of its Mirantis Harbor Registry Support and Mirantis KubeVirt Support offerings, providing support for managing container image registries and virtual machine workloads within any Kubernetes environment, irrespective of the underlying infrastructure or Kubernetes distribution.

“For organizations seeking pure open-source deployments, Mirantis is committed to empowering them with the support they need to manage their Kubernetes environments effectively,” said Randy Bias, vice president - open source strategy and technology, Mirantis. “Our new Harbor and KubeVirt support offerings enhance operational efficiency, streamline workflows, and ensure that our customers can leverage the full potential of open-source technology.”

The Mirantis Harbor Support offering is for customers using Harbor as their container image registry – enabling them to effectively manage, secure, and distribute container images, and ensuring reliability and seamless integration with Kubernetes-native tools.

Support Levels for Mirantis Harbor:

• Basic 8x5 Support (8 hours, 5 days):
  • Essential support for self-reliant teams requiring periodic guidance;
  • Troubleshooting and assistance escalating complex issues to the Harbor open source community.
• Premium 24x7 Support (24 hours, 7 days):
  • Designed for critical environments requiring continuous support and rapid issue resolution with a one-hour response time for critical issues.
  • Features include assistance with Harbor installation and configuration, performance optimization recommendations, and personalized, dedicated support.

The Mirantis KubeVirt Support offering is tailored for customers deploying and managing KubeVirt on any Kubernetes environment, regardless of the underlying infrastructure or Kubernetes distribution. This service enables organizations to manage virtual machine workloads effectively, ensuring high availability and performance.

Support Levels for Mirantis KubeVirt:

• Basic 8x5 Support (8 hours, 5 days):
  • Foundational support for self-sufficient teams needing occasional guidance.
  • Troubleshooting and assistance escalating complex issues to the KubeVirt open source community.
• Premium 24x7 Support (24 hours, 7 days):
  • Designed for mission-critical environments with continuous support and rapid issue resolution of one-hour response time for critical issues.
  • Troubleshooting issues such as VM failures, networking, or storage bottlenecks.
  • Features include performance optimization and personalized, dedicated support.

Pricing and value-added services

Mirantis Harbor Support is priced per registry starting at $9,999 per year for non-high availability configurations.

Mirantis KubeVirt Support for medium-size configurations (10-30 nodes per cluster) starts at $20,000 per cluster per year.

In addition to the Harbor and KubeVirt support offerings, Mirantis is making available specialized services related to integration, custom development, training, and more. Pricing is at special request, depending on the specific scope.

For more information about the new Mirantis open source support options, go here.

About Mirantis

Mirantis helps organizations achieve digital self-determination by using open-source software to provide complete control over their strategic infrastructure. The company combines intelligent automation and cloud-native expertise for managing and operating virtual machines, containers, Kubernetes, and cloud environments. Mirantis enables platform teams to deliver a public-cloud experience on any infrastructure, from the data center to the edge, with one cohesive cloud platform for complete application and operations portability, a single pane of glass, and automated full-stack lifecycle management – all based on open source using open-standard APIs.

Mirantis serves many of the world’s leading enterprises, including Adobe, DocuSign, Inmarsat, PayPal, Societe Generale, and S&P Global. Learn more at www.mirantis.com.

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