Mobile Heartbeat Expands Modular Functionality to Include Patient-Centric Tools, AI Chatbots, and Microsoft Teams^® Integration

Mobile Heartbeat, a leading provider of clinical communication and collaboration (CC&C) solutions, is proud to announce the successful deployment of Banyan, its cutting-edge cloud-native platform, alongside several groundbreaking innovations introduced in 2024. Designed with a modular architecture, Banyan delivers secure, flexible capabilities, empowering healthcare organizations to customize the platform to address their specific needs.

“Health systems today face any number of challenges from staff shortages and patient safety to a lack of interoperability between systems leading to an increased cognitive burden,” said Chief Clinical Officer, Dr. Annabaker Garber, RN, PhD, Mobile Heartbeat. “Our uniquely modular approach offers customers a variety of problem-solving options, ranging from less operationally complex to more advanced workflows. These solutions address the needs of both the care team and those who support them.”

Designed for innovation, Banyan was successfully deployed across several health systems in 2024 including ECU Health and Mary Greeley Medical Center (Mary Greeley). ECU Health, where as a directory and voice complement to its EHR solution, the platform provides one-tap calling to any member of the care team. While Mary Greeley’s deployment of Banyan leverages the full breadth of CC&C capabilities within one platform.

Future Banyan innovations target advancements in communication, efficiency, and care delivery. For example, seamless integration with Microsoft Teams will improve collaboration between clinicians and non-clinical staff. AI-driven chatbots will streamline workflows for routine tasks, such as Banyan’s integration with ServiceNow^®, to automate support ticket submissions. Additionally, the platform will feature RTLS tracking functionality to more effectively manage mobile devices, enabling caregivers to focus on patient care. Mobile Heartbeat has provided a migration path for all its customers to take advantage of the latest Banyan innovations and has other deployments already scheduled for 2025. To learn more about Banyan, visit mobileheartbeat.com.

About Mobile Heartbeat

With over 15 years of expertise, Mobile Heartbeat is the trusted partner for more than 300 hospitals nationwide, facilitating over 1 billion communication events annually. Our innovative, secure, and HIPAA-compliant solutions are available both on-premises and cloud-native. Through integrations with third-party systems, along with a suite of AI Copilots, our platforms streamline clinical communication and enable seamless collaboration on patient care, driving faster decision-making, improved care delivery, and enhanced patient outcomes.

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