Introducing new modules and upgraded AI layer for smarter, proactive IT management.

EasyVista, a global SaaS provider for comprehensive IT service management (ITSM), IT monitoring, Enterprise Service Management, and Remote Support, today announced the release of the newest version of the EasyVista Platform 2024.3. This release introduces three new modules and enhanced AI capabilities, unifying IT and operations to deliver smarter, proactive support. Developed in close collaboration with our partners and customers, these innovations reflect our commitment to creating customer-centric solutions that elevate the end-user experience.

“At the heart of the 2024.3 release is EasyVista’s vision of unifying IT and operations to deliver advanced support that ensures a seamless user experience,” said Patrice Barbedette, CEO, EasyVista. “This vision comes to life through new modules and enhancements designed to provide deeper insights, streamline workflows, and empower IT teams to resolve issues faster or prevent them entirely. We are dedicated to offering a unified ITSM platform that seamlessly integrates service management, infrastructure monitoring, and remote support.”

New in EasyVista Platform 2024.3

• EV Digital Experience Monitoring: New product family that enables proactive, real-time, and synthetic user experience monitoring, accelerating issue detection and resolution to help organizations deliver optimal employee experiences.
• EV Orchestrate: Automates complex IT processes across multiple sources, enhancing efficiency and handling diverse use cases.
• EV Pulse AI: Delivers AI-powered suggestions and automations that streamline daily tasks, allowing IT teams to focus on high-impact initiatives.
• EV Insights: Transforms data into actionable intelligence through advanced dashboards and customizable reports, supporting data-driven decisions.

The 2024.3 release continues EasyVista’s mission to provide a unified, user-centric ITSM platform that simplifies complexity, fosters IT maturity growth and elevates the overall user experience. This release reflects the company’s ongoing investment in building next-generation capabilities that create a more connected, responsive, intelligent, and streamlined digital environment.

This release culminates a pivotal year for EasyVista’s product innovation, marked by the launch of new products and capabilities that strengthen the EV ecosystem. These include EV Marketplace, a centralized hub where certified partners and customers can share configurations, workflows, and ready-to-use connectors. Together, these additions underscore EasyVista’s dedication to advancing IT maturity and providing adaptable, scalable solutions to meet evolving customer needs.

About EasyVista

EasyVista is a global SaaS provider for comprehensive IT service management (ITSM), IT monitoring (ITOM), Enterprise Service Management, and Remote Support products empowering companies to embrace a customer-focused, proactive, and predictive approach to IT service, support, and operations. EasyVista is dedicated to understanding and exceeding customer expectations, ensuring seamless and superior IT experiences. Today, EasyVista supports more than 3,000 companies worldwide in accelerating digital transformation, enhancing employee productivity, reducing operating costs, and boosting satisfaction for both employees and customers across various industries, including financial services, healthcare, education, and manufacturing. For more information, visit www.easyvista.com.

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