CallMiner is recognized as one of the best employers in Massachusetts based directly on employee feedback

CallMiner, the leading provider of conversation intelligence to improve customer experience (CX), has been named one of the Top Places to Work in Massachusetts in the 17th annual employee-based survey project from The Boston Globe. This is the third time in four years that CallMiner has made the list, and is ranked 26th in the medium-size companies category.

“At CallMiner, we believe that business success starts by investing in our employees,” said Jeff Gallino, CEO and founder, CallMiner. “We aim to empower our team by celebrating diverse perspectives and fostering a culture of ownership and achievement, which we know is critical to delivering value to our customers and partners. It’s an honor to be included on this list among so many like-minded, innovative companies in Massachusetts – and I look forward to continuing to evolve the positive workplace that we’ve worked so hard to build.”

CallMiner is dedicated to creating a positive and supportive work environment that values employee wellbeing and promotes a strong sense of community. This commitment is reflected in flexible work options, diverse employee resource groups, and comprehensive benefits, which include paid time off for volunteer work and professional development. The company is constantly improving and enhancing these benefits as well. In the past year, CallMiner has introduced expanded benefits, including paid grandparent leave, and a new mentorship program, among other initiatives.

“The best employers pay attention to the many ways work changes – and the many ways it stays the same – and figure out how to keep people engaged and motivated through it all,” said Katie Johnston, the Globe’s Top Places to Work editor.

Top Places to Work recognizes the most admired workplaces in the state voted on by the people who know them best – their employees. The survey measures employee opinions about their company’s direction, execution, connection, management, work, pay, benefits, and engagement.

The rankings in Top Places to Work are based on confidential survey information collected by Energage (formerly WorkplaceDynamics), an independent company specializing in employee engagement and retention, from nearly 68,000 employees at 323 Massachusetts organizations. The winners are constantly working to improve their workplaces, from making meetings more manageable in a virtual environment to pairing up new hires with more seasoned “buddies.”

To see the full list of The Boston Globe’s Top Places to Work 2024, visit: Globe.com/TopPlaces

To learn more about a career at CallMiner, visit: callminer.com/careers

About CallMiner

CallMiner is the global leader in conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI technology and machine learning. By elevating insights from the contact center to the boardroom, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality. To learn more, visit CallMiner.com, read the CallMiner blog, or follow us on LinkedIn, X and Facebook.

About Boston Globe Media

Boston Globe Media Partners, LLC is a locally owned, award-winning media company serving Boston and New England. The cornerstone of the brand is The Boston Globe, a 27-time Pulitzer Prize-winning news source and one of the most successful metro news organizations in the United States. The Globe is headquartered in Boston with regional bureaus in Washington, D.C., Rhode Island, and New Hampshire. The Globe has one of the highest daily print circulations among metro newspapers and more than 245,000 digital subscribers. As part of Boston Globe Media's growing portfolio of brands, the Globe hosts events that connect community members to its journalism and provides a range of digital and home-delivered advertising solutions that reach more consumers than any other New England media brand. Boston Globe Media's properties include The Boston Globe, Globe.com, Boston.com, STAT, The B-Side, Globe Publishing Services, Globe Events, Studio/B, and the weekday news program Boston Globe Today on NESN and online.

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