The data platform company scored 93.6 out of 100 for its CRM solution, and 88+ across all customer experience pillars, attaining A+ grades for customer loyalty and relationship building.

Today, Innovaccer, the data platform company that accelerates innovation, announced that KLAS Research has ranked the company’s CRM solution #1 in the customer relationship management (CRM) category of the 2024 Best in KLAS: Software & Services report. The report recognizes exceptional software and services organizations that significantly enhance healthcare professionals' ability to provide better patient care. This top ranking is based on Innovaccer’s unparalleled ability to close the gap between healthcare organizations and consumers and create a seamless healthcare experience for everyone.

This distinction highlights Innovaccer’s exceptional capability in organizing and managing contact data for current and potential/acquired patients. Based on feedback from healthcare executives using leading CRM solutions and collecting customer comments at multiple sites and stand-alone facilities, KLAS awarded Innovaccer’s CRM solution 93.6 out of 100. Innovaccer’s KLAS score exceeds KLAS’s category average of 85.7 for CRM vendors and 79.6 for KLAS-rated products overall.

“We are delighted to be recognized as the Best in KLAS CRM solution. This award fuels our momentum in accelerating value, experience, and caregiving for our customers,” said Abhinav Shashank, cofounder and CEO of Innovaccer. “Buoyed by the recent addition of Cured, a leading digital marketing and CRM platform for healthcare, to the Innovaccer family, we are now more motivated than ever to put our customers first and help them deliver enhanced health outcomes. We have been leading the charge in generating value-based care outcomes, and now, with the added capabilities of Cured—and the Healthcare Experience Platform (HXP), we are poised to accelerate healthcare CRM innovations that improve patient experience and outcomes.”

“At KLAS, we firmly believe that the voice of healthcare providers and payers is paramount,” said Adam Gale, KLAS Research CEO. “The Best in KLAS awards are based on extensive feedback and evaluations from healthcare professionals across the nation. Winning a Best in KLAS award, therefore, is not just about recognition; it shows the trust and confidence that healthcare providers place in the winning vendors. It also helps validate each vendor’s commitment to innovation, quality, and customer satisfaction. We are proud to recognize 2024’s Best in KLAS award winners! Their unwavering dedication to improving patient outcomes is wonderfully inspiring.”

Innovaccer’s commitment to accelerating growth for its customers is exemplified by the company receiving 88+ scores across the Culture, Loyalty, Operations, Product, Relationship, and Value customer experience pillars. The CRM solution ranked the best among its competitors across all these categories, even attaining an A+ grade for the Loyalty and Relationship pillars.

Additionally, Innovaccer's population health management solution suite has achieved an impressive score of 90.2 in the latest KLAS review, which is the highest score among the vendors predominantly serving large health systems and multi-site facilities. What sets Innovaccer apart is that it is the sole vendor to have achieved a score of 90+ across two distinct KLAS categories focused on value-based care: CRM and Population Health. This underscores our commitment to helping providers rediscover the joy of care, generate better savings, and achieve operational excellence while focusing on the most critical aspect of healthcare: improving patient experience and outcomes while reducing costs.

According to a director interviewed for the KLAS awards in December 2023: “Innovaccer's product is better quality than any other system we have had, and it always meets our expectations. The vendor is responsive. They have a very strong data team who are able to effectively aggregate and normalize data from multiple sources. Once data is activated in the platform, there is a lot of interoperability between different modules. For example, the system's patient and user outreach functions link well with the care management functions and those link well with the patient outreach functions. Everything is really smoothly linked and interoperable. That is the biggest reason that I would recommend Innovaccer's system.”

The 2024 Best in KLAS Awards, Software and Professional Services Report is available to KLAS subscribers. Readers can also get a demo of Innovaccer and Cured CRM and Population Health Management solution capabilities. These solutions will be showcased at the Innovaccer booth #3001 at HIMSS24 in Orlando from March 11 to 15. For more information about Innovaccer’s CRM solution, visit www.innovaccer.com.

About KLAS Research

KLAS is a research and insights firm on a global mission to improve healthcare. Working with thousands of healthcare professionals and clinicians, KLAS gathers data and insights on software and services to deliver timely reports and performance data that represent provider and payer voices and act as catalysts for improving vendor performance. The KLAS research team publishes reports covering the most pressing questions facing healthcare technology today, including emerging technology insights, that provide early insights on the future of healthcare technology solutions. KLAS also fosters measurement and collaboration between healthcare providers and payers and best practice adoption. Learn more at klasresearch.com.

About Innovaccer

Innovaccer is the data platform that accelerates care innovation. The Innovaccer platform unifies patient data across systems and care settings, and empowers healthcare organizations with scalable, modern applications that improve clinical, financial, operational, and experiential outcomes. Innovaccer’s EHR-agnostic solutions have been deployed across more than 1,600 hospitals and clinics in the US, enabling care delivery transformation for more than 96,000 clinicians, and helping providers work collaboratively with payers and life sciences companies. Innovaccer has helped its customers unify health records for more than 54 million people and generate over $1.5 billion in cumulative cost savings. The Innovaccer platform has been the #1 rated Best-in-KLAS data and analytics platform by KLAS, and the #1 rated population health technology platform by Black Book. For more information, please visit innovaccer.com.

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