Credit union overhauls digital banking solution, thoughtfully improving member experience

Mahalo Banking today announced its new partnership with Houston, Texas-based Memorial Credit Union (‘Memorial CU’ – $96M in assets). During its comprehensive vendor overhaul process, the credit union selected Mahalo’s online and mobile banking solution to maximize its digital transformation, modernize its banking capabilities and achieve a deep integration with its new core provider, Corelation Keystone.

In preparation for its conversion to Corelation, Memorial CU sought to identify vendors that already had strong integrations with its core provider to ensure a robust feature set. Mahalo's digital solution aligns with the credit union's objectives, offering a strong integration and a modern platform featuring a simplified interface, intuitive navigation and user-friendly functionalities for members. Additionally, the Mahalo platform enables Memorial CU to introduce integrated account opening and loan options while enhancing account visibility so members can better track and understand their financial transactions.

“When we began to overhaul our digital banking infrastructure, Mahalo stood out as an ideal partner to help transform and improve our digital offerings,” said Thomas Rogers, president and CEO of Memorial CU. “The look and feel of the Mahalo platform is unmatched, allowing us to deliver a truly member-centric experience with easy-to-use features. With Mahalo's support, we are confident in achieving a smooth transition and a successful launch of our new platform.”

With a credit union-focused team comprised of industry veterans, state-of-the-art security features and a commitment to accessibility, Mahalo provides credit unions with a modern digital solution that prioritizes the needs of their diverse memberships. Mahalo's Credential Assurance Technology (CAT) offers a robust architecture that prevents fraud attacks and protects member data, ensuring credit unions can provide a safe digital environment. The provider also offers Thoughtful Banking® with pioneering neurodiverse functionality designed to optimize the user experience for members with cognitive distinctions.

"We are honored that Memorial CU has entrusted Mahalo as their digital banking partner during its transformation journey,” said Denny Howell, COO of Mahalo. “Selecting the right technology partner is critical when undertaking a significant digital transformation aimed at elevating the member experience. Our digital banking solution's deep integration with Memorial CU's new Corelation Keystone core system will enable a unified experience with intuitive account opening, lending and transaction management capabilities tailored to members' needs.”

About Memorial CU

Memorial Credit Union, originally chartered in 1953, is one of the oldest member-owned financial institutions in southeast Texas. The credit union proudly serves the employees of the Memorial Hermann Health System, their families, any person affiliated with Memorial Hermann Health System, employees of various Houston area companies, and many community areas around Houston. Memorial Credit Union has built a strong financial base over the years by providing a broad selection of great products and services to its members.

About Mahalo

Mahalo Banking provides online and mobile banking solutions for credit unions. Based in Troy, Mich., the Mahalo platform is designed and built on superior architecture with deep integration to core processing, providing security and a robust feature set across all delivery channels for a true omni experience. Mahalo offers the industry’s first and only online banking solution to fully integrate comprehensive neurodiverse functionality directly into its platform. This inclusive approach allows credit unions to support and embrace all members and accommodate their unique needs.

For more information about Mahalo Banking, please visit us at mahalobanking.com, follow us on Twitter or connect via LinkedIn.

View source version on businesswire.com: https://www.businesswire.com/news/home/20240529537139/en/

“The look and feel of the Mahalo platform is unmatched, allowing us to deliver a truly member-centric experience with easy-to-use features."