Broadvoice Honored for Innovative CX Products and Commitment to Customer Value

Broadvoice, an omnichannel contact center platform and unified communications provider for small and mid-market enterprises and BPOs, announced it was awarded the 2024 Future of Work Product of the Year Award for its CCaaS and UCaaS platforms.

Presented by TMC, a global, integrated media company, the Future of Work Product of the Year Award recognizes the “best of the best,” showcasing the most innovative and disruptive products and solutions supporting a new era of productive work environments worldwide. Award winners recognize that the workplace has evolved due to the rise of remote work, new upskilling and reskilling needs, the adoption of AI and automation, a renewed focus on employee and customer experiences and other factors. And they have developed solutions to meet new standards for productivity and success.

“Our CX solutions are ideal for today’s hybrid workforce,” said George Mitsopoulos, Chief Operating Officer at Broadvoice. “With GoContact and b-hive, teams can seamlessly and securely connect and collaborate across locations, time zones and devices without missing a beat.”

Broadvoice delivers a range of communications capabilities rarely found together in enterprise cloud solutions. Broadvoice’s CCaaS platform, GoContact, is a breakthrough cloud-native contact center that combines advances in computing—the cloud, containers, microservices, AI and more—into an affordable and agile omnichannel solution. It delivers the personalized and optimized experiences customers expect by unifying interactions into a single solution and providing access to omnichannel data and analytics to maximize collaboration, productivity and ROI.

The b-hive UCaaS platform combines advances in computing—PBX, unified communications, collaboration features, a virtual call center and integrations for Salesforce, Microsoft Teams, Zapier, Webhooks and Zoho (launching this year)—into an easy-to-use platform. The platform seamlessly connects teams, letting users collaborate, improve customer experiences and make data-backed decisions with call analytics.

“I am honored to recognize Broadvoice with a 2024 Future of Work Product of the Year Award for its commitment to customer value and innovation,” said Rich Tehrani, CEO of TMC. “In the opinion of our judges and editorial team, GoContact and b-hive have proven to be among the best solutions across the diverse range of FoW offerings.”

The 2024 Future of Work Product of the Year winners will be featured on TMCnet.

About Broadvoice

Broadvoice simplifies communications for small and mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice’s unified communications as a service and omnichannel contact center as a service solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe. For more information, visit www.broadvoice.com.

About TMC

Through our news and solutions-focused editorial platforms, live events, webinars and online advertising, TMC provides global buyers with valuable insights for making informed technology purchase decisions and successfully navigating markets. In turn, leading technology vendors rely on TMC, TMCnet and our family of sites and events for exceptional branding, thought leadership and lead generation opportunities. Our live event, including the ITEXPO #TECHSUPERSHOW, brings thousands of qualified purchasers and product decision makers together with vendors to form ultimate B2B tech buying community. With our customized lead generation programs, including a turnkey webinar program, we consistently deliver a steady stream of leads that translate into sales opportunities and database growth. In addition, display advertising on respected news sites and newsletters generates millions of impressions, bolstering brand reputations. TMC offers a comprehensive 360-degree marketing solution, with services such as event and road show management, as well as expertly crafted content creation including blogs, press releases, articles and marketing collateral. These efforts contribute to SEO, branding and overall marketing and sales success. To discover more about how TMC can assist you in achieving your marketing goals through our events and online advertising, please visit www.tmcnet.com. Stay connected with us on Facebook, LinkedIn and X by following @tmcnet.

View source version on businesswire.com: https://www.businesswire.com/news/home/20240814874923/en/

“Our CX solutions are ideal for today’s hybrid workforce. With GoContact and b-hive, teams can seamlessly and securely connect and collaborate across locations, time zones and devices without missing a beat.”