Visual Matrix MOP continues to improve hotel operations, optimize guest satisfaction, and set new standards for worker safety

Visual Matrix, a leading provider of advanced technology solutions for the hospitality industry, has increased the growth of its MOP technology 440 percent since Visual Matrix acquired the technology in November 2021. MOP is now used at more than 1,000 hotels representing than 33 brands in the industry, including Wyndham, Hilton, Marriott, IHG, and more.

“MOP was designed to help hoteliers overcome the many operating challenges they face today, in addition to the crunch of reduced labor,” said Georgine Muntz, CEO of Visual Matrix. “Hoteliers deserve access to tools that work as hard as they do. That’s why we have spent so much time listening to hoteliers, understanding their pain points, and finding ways to reduce friction when delivering service. We are excited by the hospitality industry’s rapid adoption of MOP and are excited to accelerate that growth in the months ahead.”

Tackling Labor Challenges Head-on

MOP empowers hotel operational staff to perform routine processes on the go using streamlined mobile housekeeping and maintenance controls. The program is designed to connect hotel team members using simple checklists, prompts, and alerts. MOP’s intuitive mobile format allows hotel workers to easily share information or stay up-to-date on room availability and maintenance requests without time-consuming calls or trips to and from the front desk.

MOP prioritizes strong communication through an array of invaluable tools, including:

• Real-time visibility between housekeeping and front-desk operations. Hotel operations teams never have to question the status of a room, and team members can prioritize welcoming new guests.
• Labor savings and efficiency. Hotels are more efficient using MOP, and leveraging the tool allows hotel staff members to work faster, save labor hours, and reduce errors or mistakes. MOP also allows hotels to cut back on their use of computer paper, printer ink, and third-party communications tools, leading to long-term cost savings.
• Built-in emergency panic buttons designed to empower staff at all times. These panic buttons are available on every screen of the MOP application, and when pressed automatically alert designated staff members and security. These buttons provide workers with protection during tasks by automatically creating a geolocation pin to locate them quickly during an emergency.
• Integrated texting system allowing two-way communication between hotel workers and guests. This system allows hotels to message guests before, during, and after their stay to ensure optimum satisfaction and increased operator availability over digital touchpoints.

MOP is also available in multiple languages, helping operations teams work within their comfort zone.

“MOP is a world-class product and an incredible tool for improving hotel operations and elevating the guest experience,” said Pradip Mulji, Founder at Lodging Controls. “Hoteliers today are being asked to do more, and guest expectations aren’t slowing down. MOP is the type of technology operators will grow to rely on more and more over time, and it is truly effective at improving on-property communication and guest engagement. Using MOP, our hotel staff is never caught unaware of emerging challenges and is often ahead of the game when intercepting guest needs.”

Visual Matrix is once again preparing to celebrate housekeepers across the industry through its annual VM Shine Awards. Hoteliers are invited to participate in the sweepstakes to show their appreciation for the hard work and dedication housekeepers display daily. Winners to be recognized during International Housekeeping Appreciation Week. For more information on the VM Shine Awards, visit here. To learn more about Visual Matrix, visit visualmatrix.com.

About Visual Matrix

More than 3,000 properties in 30+ countries worldwide choose the Visual Matrix hospitality operating platform to optimize hotel operations and serve guests from reservation to return stay. Our system includes a game-changing PMS supported by powerful features and key integrations that are easy to use, including revenue management with automated rate tiering, a fully integrated channel manager, and a mobile app for tracking performance on the go. The Visual Matrix MOP housekeeping and maintenance tool automates routine tasks and streamlines communication to keep the front desk, housekeeping, and maintenance staff focused on guests It also includes a built-in panic button as an Emergency Safety Device (ESD) to help keep hotel staff from harm. For more information, visit visualmatrix.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20240805382639/en/