Uvaro continues to spread industry-wide career success by addressing the high demand for CSMs with their new Customer Success Management course.
When the Uvaro team noticed a lack of empathetic and well-rounded Customer Success Managers (CSMs) in the tech industry, they decided to build a course specifically made to give anyone the tools they need to understand a customer base and focus on solving long-term company needs thoughtfully and with compassion. This new 4-week Customer Success Management course will help members explain common sales processes, ensure everything runs smoothly after a purchase, build relationships with clientele and unite a customer success team through interactive lessons, roleplay, and individualized coaching sessions.
“The industry is looking for more empathetic communicators on the Customer Success side of things,” said Uvaro's VP Engineering and Product Derek Hall, “Which is why we really put an emphasis on the human element of Customer Success. We're looking to guide people towards being reflective and responsive mediators who can think critically about the industry. There's a huge market for it.”
Derek's evidence isn't only anecdotal either. When reviewing Uvaro's extensive job board last month, over 45k available listings were in the customer success realm and growing daily. The need for competent tech sales professionals is in high demand and with an annual expected income of approximately $65,000 or more, Uvaro's promise to be “Your Career Success Company” couldn't ring more true. They are looking for eager students ready to dominate the industry.
Growth Coach, Vince Bowry of Communitech was excited about what this course could mean for the bigger picture, saying “The more we invest in our customers, the more we invest in the industry. Without a client, there is no product and so we want an inclusive network of Customer Success Managers to understand and relate to our client base. It just makes sense to invest in their training.”
Uvaro's instructors and guest speakers are experts who currently work in the industry today. This is part of the reason Uvaro's courses remain relevant when it comes to curriculum. The upcoming Customer Success Management cohorts will be led through exercises that use real-world scenarios to help them relate to the material in an engaging way.
With 5 hours of weekly class time and 8 to 13 hours of weekly independent study and assignments, this course teaches the skills, processes, behaviors, and theories anyone needs to land their first role as a CSM. Expert instructors teach tips and tricks to run a Customer Success team effectively. Students will learn how to apply the specific communication, mentoring, organizational, and mediating skills necessary to succeed as a CSM, and will practice techniques needed to mentor, support, and grow the success of both customers and an organization itself. More importantly, they'll learn how they might use these tools to become an empathetic mentor who guides and supports customers with integrity.
For more information about this course and to view the full course catalog please visit Uvaro's website. When enrolling in any Uvaro course, members are also granted access to free on-demand video lessons, members-only skills workshops, webinars with a rotating list of incredible guest speakers, and the ability to book 1:1 coaching hours with industry experts.
About Uvaro
Uvaro is a career success company that aims to help members reach their career goals. Created hand-in-hand with experienced instructors who work in the field they teach, they guarantee that their courses stay relevant. Using Uvaro's large employer network, 1:1 career coaching, and individualized job board, members are hired within 3 weeks of graduating, achieve 150% of onboarding sales targets, and often double their prior income. Their subscription model means students don't pay tuition until they land a full-time job, increasing diversity among Uvaro's talent pool and fighting the systemic inequality that stops many from joining the tech field.
— WebWireID290590 —
