Xchange brings together CX and AI experts for networking and valuable insights on how businesses can achieve AI-led, flawless omnichannel experiences

Cyara, the leading AI-powered Customer Experience (CX) Assurance Platform provider, today announced the agenda of its upcoming in-person conference, Cyara Xchange 2024, to be held on March 4-6, 2024, at the San Diego Marriott Marquis Marina hotel.

WHAT: At Cyara Xchange 2024, participants will have the opportunity to engage with leading brands and industry experts from around the world to help elevate the performance of CX teams and technologies. The conference keynote and headline speaker Navrina Singh, Founder and CEO of Credo AI, and Alok Kulkarni, Co-Founder and CEO of Cyara, will participate in a fireside chat that will explore the pivotal role of generative AI in shaping the landscape of CX practices for contact centers. The discussion will focus on crucial considerations that leaders must consider when integrating AI into their business strategies and shed light on the core principles of AI governance and its implications for contact centers.

Additionally, it will bring together industry leaders and innovators such as Mark Shaw, Director Software Engineering at Assurant; Katy Cobian, Executive Partner at Forrester; and David Conway, Lead Engineer at Salesforce, to share success stories, discuss best practices, and address the challenges faced by today's CX professionals. Other notable guest speakers include:

• Mathew Hockaday, Senior Voice Infrastructure Engineer at Salesforce
• Mohammad Sabagh, Director of IT Telecommunications at ResultsCX
• Pavan Madireddy, Associate VP, Technology Solutions at TD Bank
• Norm Kayserman, Product Manager at Cyara
• Anthony Greer at Boehringer Ingelheim

During the event, Cyara’s President, Rishi Rana, will present the President’s Keynote, while Cyara’s Chief Product Officer, Max Lipovetsky, will discuss the company’s 2024 roadmap. Christoph Börner, Cyara’s Senior Director of Digital, will also be hosting a breakout session. In his breakout session, he will discuss the impact of Generative AI and Large Language Models (LLMs) on contact center experiences.

“In today's competitive landscape, exceptional CX isn't optional, it's essential," said Alok Kulkarni, CEO and Co-Founder, Cyara. "That's why we're thrilled to host Cyara Xchange 2024, the premier event for CX professionals seeking to push the boundaries of what's possible. This isn't just about learning from industry leaders, it's about collaborating, innovating, and collectively shaping the future of CX. No matter where organizations find themselves on their CX assurance journey, this event guarantees access to the answers, ideas, and solutions that will elevate CX teams and technologies, guiding them confidently toward a future of exceptional omnichannel customer experiences."

WHERE: Marriott Marquis Marina, San Diego, CA

WHEN: March 4-6, 2024

For more information on Cyara Xchange and to register for the event, please visit here.

About Cyara

Cyara revolutionizes the way businesses transform and optimize their customer experiences. Cyara’s AI-based CX Transformation Platform empowers enterprises to deliver flawless interactions across voice, video, digital, and chatbot experiences. With Cyara, businesses improve customer journeys through continuous innovation while reducing cost and minimizing risk. With a 96% customer retention rate and world-class Net Promoter Score (NPS), today’s leading global brands trust Cyara every day to deliver customer smiles at scale.

To learn more, visit cyara.com or call 1-888-GO-CYARA.

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